Privacy Policy

Your privacy is our priority. Learn how H2oCareerPro protects your personal information and training records while helping you advance your water treatment career.

Privacy Overview

What We Collect

  • • Account information (name, email, role)
  • • Learning progress and certification tracking
  • • Study session data and exam scores
  • • Platform usage analytics
  • • AI chat interactions with Rivo assistant

How We Protect You

  • • Industry-standard encryption for all data
  • • Secure cloud infrastructure (Supabase)
  • • GDPR and CCPA compliance
  • • Limited data sharing with trusted partners only
  • • Your control over cookie preferences

Critical Infrastructure Privacy Standards

As a platform serving water utility professionals and critical infrastructure personnel, we maintain enhanced privacy protections and comply with industry-specific security requirements. Your training records and certification progress are treated with the highest level of confidentiality.

Cookie Policy

H2oCareerPro - Water Treatment Training Platform

Last updated: August 2025 | Effective date: August 2025

Your Cookie Preferences

Essential Cookies: Always Active
Analytics Cookies: Disabled
Functional Cookies: Disabled
Marketing Cookies: Disabled

What Are Cookies?

Cookies are small text files stored on your device when you visit our water treatment training platform. They help us provide you with a better learning experience, track your certification progress, and ensure the security of your training records - all essential for water utility professionals.

As a platform serving critical infrastructure personnel, we take data privacy and security seriously, following industry best practices for utility training systems and regulatory compliance.

Types of Cookies We Use

Essential Cookies

Always Active

These cookies are necessary for the website to function and cannot be switched off. They're usually set in response to actions you take, such as logging in, accessing your learning dashboard, or submitting exam responses.

Purpose: Authentication, security, core platform functionality
Examples: Login sessions, CSRF protection, learning progress persistence
Retention: Session-based or up to 30 days for security
Compliance: Required for water utility training record integrity

Analytics Cookies

Disabled

These help us understand how water treatment professionals use our platform, which learning paths are most effective, and where we can improve the certification preparation experience.

Purpose: Learning analytics, performance monitoring, platform optimization
Examples: Google Analytics, study session tracking, certification progress metrics
Data Collected: Page views, study time, exam completion rates, learning path progression
Retention: Up to 26 months (Google Analytics standard)
Third Parties: Google Analytics, Google Tag Manager

Functional Cookies

Disabled

These enhance your learning experience by remembering your preferences, personalizing study recommendations, and powering advanced features like our AI-powered Rivo chat assistant.

Purpose: Personalization, AI chat preferences, enhanced user experience
Examples: Rivo AI chat settings, study preferences, dashboard customization
Benefits: Tailored learning paths, remembered AI interactions, personalized study recommendations
Retention: Up to 1 year

Marketing Cookies

Disabled

These help us show you relevant continuing education opportunities, certification program updates, and partnership announcements that align with your career development goals in water treatment.

Purpose: Relevant course recommendations, utility partnership notifications
Examples: Certification program updates, CEU opportunities, industry conference alerts
Personalization: Based on your role (entry-level, mid-career, manager) and goals
Retention: Up to 2 years
Opt-out: Easily disable at any time through preference settings

Critical Infrastructure Privacy Standards

Water Utility Compliance: Our cookie implementation meets the enhanced privacy requirements for critical infrastructure training systems. We ensure your learning records and certification progress are protected according to industry standards.

Data Protection Standards

  • GDPR compliant consent management
  • CCPA privacy rights protection
  • Industry-standard encryption
  • Secure training record storage

Your Rights

  • Access your cookie preferences anytime
  • Download your training data
  • Request data deletion
  • Opt-out of non-essential tracking

Managing Your Cookie Preferences

H2oCareerPro Settings

Use our consent banner to manage your preferences for this platform specifically.

Browser Settings

You can also manage cookies through your browser settings. Note that disabling essential cookies may affect platform functionality.

• Chrome: Settings → Privacy → Cookies
• Firefox: Options → Privacy → Cookies
• Safari: Preferences → Privacy

Questions About Our Cookie Policy?

Privacy Questions

Contact our privacy team for questions about data collection, cookie usage, or your privacy rights.

Email: privacy@h2ocareerpro.com
Response time: Within 2 business days

Technical Support

Need help with cookie settings, login issues, or platform functionality?

Email: support@h2ocareerpro.com
Available: Monday-Friday, 8 AM - 6 PM EST

This Cookie Policy is part of our broader Privacy Policy. By using H2oCareerPro, you agree to our cookie usage as described above.

Last updated: August 2025 • Policy version: 1.0 • Cookie consent version: 1.0

Contact Us About Privacy

Privacy Questions

Have questions about our privacy practices, cookie usage, or want to exercise your privacy rights?

privacy@h2ocareerpro.com
Response within 2 business days

Your Privacy Rights

Under GDPR, CCPA, and other privacy laws, you have the right to:

  • • Access your personal data
  • • Correct inaccurate information
  • • Delete your account and data
  • • Download your training records
  • • Opt out of marketing communications
  • • Manage cookie preferences

Data Processing Locations

Primary Infrastructure:
  • • Supabase (SOC 2 Type II certified)
  • • AWS US regions
  • • GDPR-compliant data centers
Analytics & AI:
  • • Google Analytics (privacy-configured)
  • • OpenAI API (encrypted communications)
  • • No data sold to third parties